Help, without the scavenger hunt
Let’s get you back to game night.
Quick answers for access codes, accounts, and your library. If the FAQ doesn’t solve it, your account also has a Support area for direct help.
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Quick Assistance
Need to recover a lost code or troubleshoot casting? Browse answers below or message our support team.
✓ Instant code lookup via Etsy receipt
✓ Cross-device library synchronization
✓ Tested for Chromecast, AirPlay & Smart TVs
Common questions
Frequently Asked Questions
Everything you need to know about purchasing, redeeming, and playing.
Where is my access code?
Your Etsy purchase instructions or delivery email should include it.
My code was already redeemed.
Sign into the same account that originally redeemed the code. If you still need help, contact support.
Can I use another device?
Yes. Sign into the same account and your library will load from the database.
Can I redeem several products?
Yes. Each valid code can add its associated product to the same customer account.